Guarantee Policy
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Guarantee Policy
Every single piece is thoughtfully hand-inspected twice, ensuring it meets our rigorous standards of artistry before it makes its way to your home. If your order arrives damaged or defective, or doesn't meet our quality standards, we'll work with you to make it right.
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If you need to request a return or exchange, please do so within 10 days of receiving your order.
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​The Fine Print (Made Simple)​
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Please see our Return/Exchange Policy for full, step-by-step instructions.
A Quick Note on Personalized Pieces:
Because personalized items are crafted uniquely for you, we cannot accept returns or refunds on pieces with customer errors (such as a misspelled name or incorrect birth year).
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We highly encourage you to double-check your custom details at checkout to ensure everything is perfect. However, we know mistakes happen! If you notice an error after ordering, please contact us within 2 hours of purchase to request a correction before your piece enters production.
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Our goal is simple: We want you to feel confident ordering from us, and we'll always do our best to ensure you're delighted with your purchase.