Choosing a meaningful gift takes heart, and we want your experience to be seamless. If you need to make a change or correction to your order, please submit the appropriate form below as soon as possible.

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Because our boutique items move quickly into preparation and in-house production, timing is important. To best meet your needs, please submit changes or correction within the following timeframes after placing your order:

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Item changes or cancellations within 2 hours.

Personalization corrections within 1 hour.

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There's no charge for personalization corrections, item changes, or order cancellations.

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Helpful Tips & Reminders:

 

​Review Before Completing

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​Heart Touch Gifts personalizes items exactly as they are entered. Please review your order and personalization details very carefully before checking out! (You can always remove an item from your cart, go back to the product page to fix it, and add it again).

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​Changing Multiple Items

 

Requests to change multiple items are subject to review. Please submit your request as soon as possible, and we'll do our best to accommodate you!

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Adding New Items

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To keep things simple, please place a separate order for any new items that would change the total cost of your purchase.

 

​Shipping Address Changes

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Due to strict payment verification requirements, we cannot manually change a shipping address after an order is placed. If you need to update your shipping address, please note, your order must be canceled to place a new one with the correct address.

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Already Delivered Items

 

If your gift has already arrived or shipped, please visit our Return/Exchange an Order page so we can take care of you there.